Users of these devices should disconnect and inspect the power cable and connection on the device for damage. * The Audiophile USB, Black Box, and Fast Track Ultra 8R require the included AC adapter to power on and operate.
If possible, test your device on a different computer. With the USB cable disconnected, inspect the USB jack on your M-Audio device for damage. Disconnect the USB cable and inspect both ends for damage. Connect the device to different USB ports. If your device has a power button/switch, toggle it off and on a couple times to make sure it isn't stuck. If your device does not power on, try the following to determine the source of the problem: What should I do?Ī: Most M-Audio USB devices are bus powered and do not require a separate power adapter*. The power LED (if available) does not light up, and I am unable to use the device. To verify your support options please create or log into your Canon Account.Q: My M-Audio USB device does not power on. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 86. Please create or log into your Canon Account to obtain service. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. There are two options currently available to you. If none of these solutions allow the printer to power on, there may be a hardware failure. If possible, try connecting power directly to a wall outlet (as opposed to using a surge protector or power strip.just as a troubleshooting measure). If you are still unable to obtain power to the device, try another power outlet. 
If the cord is not damaged, plug it back in after at least five minutes. Inspect the power cord for damage (exposed wiring, cracked, etc.). The location of the electrical port of your printer may vary.Īfter disconnecting the power cord, wait at least five minutes. Wait At Least 5 Minutes When the printer will not power on, disconnect the power cord, wait approximately five minutes and then reconnect the power cord.ĭisconnect the power cord from the device and the electrical source.
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