Most of the businesses do not hesitate in communicating the reasons behind the motive of getting business process(es) automated. Process Discovery and Gap Analysis: Digging Deep Next, I will discuss the importance of the business application nature and its role in choosing the BPM tool. Also, there are some pure play BPM vendors and other tools may claim to have capabilities built into the product to automate workflow. At the same time, some outstanding open sources have evolved and are giving a tough competition to the market leaders. Today choices have increased tremendously for licensed BPM tool/suites. While exploring the technology stack, the first and foremost question that is being analyzed and worked upon is: which is the right BPM tool/suite/platform to automate the business process (es) of the organization?
A BPM solution to automate and improve the process efficiency is the need of the hour. The technology partner needs to assess the existing system and provide a comprehensive set of recommendations for the technology stack to be used. All these lead to prolonged negotiations and loss of business revenue for both the parties. The client may have no focus and knowledge of the technology requirements, governance necessities, lack of vision in the system and no distinct point of contact. The comparative gap analysis is conducted to identify and consolidate the pain points in the processes.Ī major loophole occurs when the customer has little or no technology involved in its business processes.
What is required? An assessment of the existing processes along with the issues and concerns faced at various levels of the processes is required. At times, it’s difficult to convince the customer about the existing relevance of the old legacy processes and investments required for resulting inefficiencies.
The client, on the other hand, wants to resolve the current situation rather than focusing on the overall business processes and operating model. Many a times, BPM technology service providers face a dilemma while automating a workflow requirement for a client, they realize the process itself is outdated.
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